Refund Policy

Last Updated: June 15, 2024

At ProTrade Investing, we are committed to providing high-quality investment education and trading courses. This Refund Policy outlines the conditions under which we provide refunds for our courses and services.

By purchasing our courses or services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

1. Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for all our online courses. If you are not satisfied with your purchase, you may request a refund within 14 calendar days from the date of purchase, subject to the terms and conditions outlined below.

2. Eligibility for Refunds

2.1 Full Refunds

You may be eligible for a full refund if:

• You request a refund within 14 calendar days of purchase
• You have accessed less than 25% of the course content
• You provide a detailed explanation of why the course did not meet your expectations
• Technical issues prevented you from accessing the course content, and our support team was unable to resolve these issues

2.2 Partial Refunds

You may be eligible for a partial refund if:

• You request a refund within 14 calendar days of purchase
• You have accessed between 25% and 50% of the course content
• The partial refund will be prorated based on the percentage of the course you have accessed

2.3 Non-Refundable Items

The following are not eligible for refunds:

• Purchases made more than 14 calendar days prior to the refund request
• Courses where more than 50% of the content has been accessed
• One-on-one coaching or mentoring sessions that have been completed
• Live webinars or workshops that have already occurred
• Digital products explicitly marked as non-refundable
• Bundle discounts or promotional items received for free as part of a purchase

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@protradeinvesting.com with the subject line "Refund Request"
2. Include your full name, email address used for purchase, order number, and date of purchase
3. Provide a detailed explanation of why you are requesting a refund
4. Submit your request within the 14-day eligibility period

3.2 Refund Processing

Once we receive your refund request:

• We will review your request within 5 business days
• If approved, refunds will be processed to the original payment method used for the purchase
• Refund processing may take 5-10 business days to appear on your account statement, depending on your payment provider
• You will receive an email notification once your refund has been processed

4. Special Circumstances

4.1 Technical Issues

If you experience technical issues that prevent you from accessing or using the course:

• Contact our support team at support@protradeinvesting.com immediately
• Our team will attempt to resolve the issue within 48 hours
• If the issue cannot be resolved, you may be eligible for a full refund regardless of how much content you have accessed

4.2 Course Cancellations

If we cancel a scheduled live course, webinar, or workshop:

• You will be offered a rescheduled date
• If the new date does not work for you, you will be entitled to a full refund
• If only part of a multi-session course is canceled, a partial refund may be offered proportional to the canceled sessions

5. Payment Plan Cancellations

If you have purchased a course using our payment plan option:

• You may cancel future payments within the 14-day refund period
• If you cancel after the 14-day period, you will still be responsible for the full payment amount
• Refunds for payments already made will follow the standard refund policy terms

6. Refund Exceptions and Limitations

7. Abuse of Refund Policy

ProTrade Investing reserves the right to refuse refunds to customers who we determine are abusing our refund policy, including:

• Customers who repeatedly purchase and request refunds for our courses
• Customers who download all course materials and then request a refund
• Any attempt to manipulate our system or policies to obtain refunds inappropriately

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Contact Us